Dog And Owner Training With Karen
Dog And Owner Training With Karen

Terms and Conditions

By enrolling a dog on any Training Sessions/Classes/Program/Packages the Client is deemed to have accepted these Terms/Conditions and Policies


TRAINING SESSIONS

  1. 1-1 Sessions last up to one hour from arrival to departure.  Some sessions may be shortened if it is deemed to be in the best interest of the dog, Owner or Trainer while some sessions may run slightly over depending on the Client's ability to train and the Dog's focus on learning.
  2. Your dog may be photographed/videoed for research, training progressed and for upload to Dog And Owner Training With Karen's website, Facebook and Instagram Feeds.  Please advise if you DO NOT AGREE to this being done.
  3. While no guarantee can be made regarding individual results achieved by attending/participating in Training Sessions/Classes/Programs or Packages, Dog And Owner Training With Karen can guarantee the service you receive.  Results can depend on, but not limited to, the dog's behaviour, breed/characteristics, previous history, effective management and the Client's training ability and commitment.
  4. The Client explicitly confirms that they have made full disclosure of any characteristic, trait or behavioural  problem or history prior to booking or attending any 1-1 Sessions or Classes/Programs/Packages.  
  5. Should the Client's dog be deemed to be unsuitable for any Class/Session/Program/Package, Dog And Owner Training With Karen reserves the right to cancel the booking indefinitely with immediate effect.


TRAINING POLICY

  1. The Client takes full responsibility for their dog's behaviour at all times.  The Client agrees that Dog And Owner Training With Karen cannot be held liable for accident, death or injury to their dog during any Training Sessions, Classes or Programs/Packages or loss or damage to personal property.
  2. Female dogs in season are not permitted to attend Classes/Sessions for at least 4 weeks unless Sessions are delivered in Home or Online.
  3. The Client agrees to ensure their dog is up to date with vaccinations, worming and tick/flea treatments.
  4. Dog And Owner Training With Karen does not agree with harsh training methods or equipment such as  choke chains, prong collars and the like.  As such, the Client agrees to use a flat collar or harness on their dog during all Training Sessions, Classes/Programs/Packages. 
  5. Dogs must be kept under control and on a lead at all times in public area, unless specifically instructed by your Trainer.  Owners are expected to clean up after their dogs when in public Places.  
  6. We are here to help but the Client is responsible for their Dog's behaviour at all times.
  7. The Client agrees to let us know if their Dog is not in a fit state to train due to illness, disease, injury or for any other reason.
  8. If your Dog is reactive to people, in the interest of Health & Safety, the Client agrees to have their Dog on a lead and/or wear a muzzle and/or be behind a barrier when the Trainer arrives for Training Sessions.
  9. If your Dog is reactive to people or other Dogs, in the interest of Health & Safety, the Client agrees to have their Dog on a lead and wearing a muzzle at all times in a public place during all Training sessions.

payments, bookings & Cancellation Policy

  1. Cleared funds for Payment for any Session/Class Course/Program/Package or Workshop is required in full and in advance of the Workshop or first training session within any  Session/Class/Program or Package.
  2. Your booking, once paid for, for any Workshop or Session/Program/Package/Class is reserved for only you and your Dog.  It is not transferable to any other person or Dog.
  3. All sessions within a training Package/Program must be completed within 3 months.  There will be no refunds, or partial refunds, for expired sessions.         
  4. Cancellation by the Client of any Workshop or Session/Class/Program/Package requires 48 hours notice.  
  5. Cancellations of any Workshop or Whole Package/Program/Class Course within 8 days prior to its commencement, for whatever reason, will be charged at the full rate and is non-refundable.
  6. Cancellations of any Single Session, for whatever reason, will be charged at the full rate and is non-refundable .  If applicable, Dog And Owner Training With Karen will arrange an alternative date for the Session if available.
  7. Cancellation of a Training Session, which is part of a Package/Program due to ill health of either the Client, the Dog or The Trainer, will be re-arranged at no further cost and the completion time extended accordingly, provided this is within the 3 month timeline.     
  8. Non-attendance or 'missed' sessions by the Client on a Class Course or Workshop, for whatever reason, will not receive any refund or 'roll-on' of the Class or Workshop missed.  The Course/Workshop fee is payable in full.
  9. Where a Package/Program/Class Course or Workshop is partially completed by the Client/Dog, remaining sessions will be charged at the full rate and are non-refundable.  Ongoing Support, where included, will cease at the last training session.
  10. Cancellation of any Workshop or Whole Package/Program/Class Course, with 9 or more days notice, will receive a 50% refund minus a processing/admin fee of £20.00.                                                                             

       11.  Refunds will not be given, under any circumstances, if you have been given access to any online training program or materials.       

       12.  Dog And Owner Training With Karen reserves the right to cancel or change a Session/Appointment at any time by notice with immediate effect. 

            




                                                             

             

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Dog And Owner Training With Karen

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